Amazon provides opportunities for authors to have input on their book pages through Amazon Author Central. Watch out that this opportunity doesn’t bite you.
Recently, a reader emailed to say that when she went to order one of my earlier mysteries, two author names showed on the page. I should notify Amazon that the other person wasn’t me.
Actually, I replied, I am Nancy Cane. That’s the pseudonym I’d used for my earlier romance novels. However, this name does not belong on my mystery titles.
I went to the URL the reader had sent me, and sure enough, when you scrolled down, both Nancy Cane and Nancy J. Cohen were listed under Authors.
Accessing my account at Amazon Author Central, I clicked on Books, selected this title, and requested a correction. It’s not as easy as it sounds, because each title has several editions. I had to request a correction on each edition by filling out a form.
All was fine until I got a response from Amazon that they’d made the corrections I had requested, totally removed my Nancy Cane author page and merged it into my Nancy J. Cohen author page. However, this author page had a TOTALLY DIFFERENT URL and was missing 4 of my videos, my 400+ Likes, my events, plus it had an outdated bio.
All over the web (and in my ebooks), I have given this link as either http://www.amazon.com/Nancy-J.-Cohen/e/B001HD1ELI/ or https://www.amazon.com/author/nancyjcohen. Now this link goes nowhere.
Panic set in. I spoke to a rep on the phone who said he’d notify the technicians to see if they can restore my original page. This can take 3 to 5 days, if they ever respond. I hope they fire the guy who misread my corrections and totally screwed things up.
If they can’t restore it, I have to go around to my numerous sites, including any self-published works on Amazon, and change the URL. I’ll also have to campaign to readers like yourselves to Like my page again, add in all my lost videos and events, etc. Let’s hope they can restore the original. What they can’t restore in my faith in them. I don’t dare request any more changes through Author Central or they might mess up again.
I’ll let you know what happens.